Work performed requires a range of well-developed skills where a high level of discretion and judgement is required and individuals will take responsibility for their own outputs and may supervise the performance of others

ELEMENT

PERFORMANCE CRITERIA

1. Manage the client related requirements of a practice

1.1 Identify the practice requirements to address thesafety and comfort needs ofspecific client groups

1.2 Identify and implement practice requirements to meet location and regional needs

1.3 Develop and implement communication requirements to meet client needs

1.4 Identify and secure information suitable to client language and comprehension needs

1.5 Develop and implement systems to ensure that other client support needs are met, where required

1.6 Monitor the relevance and currency of client related requirements of a practice

2. Support practitioner information needs

2.1 Confer with practitioner about equipment and consumable quality and currency requirements, both current and anticipated

2.2 Research and secure information on options for equipment to meet practice requirements

2.3 Collate information about qualities of practice consumables

2.4 Complete cost benefit analysis of equipment and material quality and currency requirements and options with reference to budgetary and planning constraints

3. Manage appointment scheduling requirements

3.1 Analyse appointment scheduling requirements to best balance client appointment needs with practitioner time and needs

3.2 Implement and monitor client scheduling practices that best balance client needs and practitioner needs

4. Monitor duty of care practice requirements (excluding practitioner specific requirements)

4.1 Identify risk of harm or injury to clients, staff, contractors and suppliers

4.2 Confer with practitioners about reasonable and appropriate action to mitigate the likelihood of harm and injury

4.3 Implement risk mitigation strategies

4.4 Maintain records of all actions that support attention to duty of care

5. Develop and manage budget to meet the equipment, information and consumable currency requirements of the practice

5.1 Confer with practitioner to determine the current and future needs of the practice

5.2 Confer with practitioner, manufacturer guidelines and maintenance records to determine a replacement protocol for equipment

5.3 Prepare an equipment maintenance and renewal plan and costing

5.4 Include equipment maintenance and renewal requirements in budget development and monitoring

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

This includes knowledge of:

Client requirements in relation to information, appointment scheduling, available support services and specific service delivery issues

Potential risks relevant to the practice and associated risk mitigation strategies

Practice appointment scheduling and client follow up systems and procedures

Practice policies and procedures in relation to addressed duty of care and service delivery requirements

Practice policies, procedures and systems relevant to delivery of client services

Practice security procedures and systems

Practitioner requirements re information, equipment and other resources

Quality, cost and associated requirements relating to equipment and consumable resources relevant to the practice

Requirements relating to storage, handling, maintenance and currency of equipment and consumable resources

Essential skills:

It is critical that the candidate demonstrate the ability to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

This includes the ability to:

Collate information about qualities of practice consumables

Develop and manage practice budgets relating to equipment, information and consumable currency requirements

Identify viable options for the practice in relation to equipment and materials in line with budgetary and planning constraints

Implement risk mitigation strategies to address identified risks for practice

Manage appointment scheduling to address client and practitioner needs

Monitor and record actions that support attention to duty of care

Promote, implement and manage work attitudes and practices that reflect awareness of the importance of a range of aspects of sustainability

Prepare an equipment maintenance and renewal plan and costing

Undertake a cost benefit analysis relating to quality and currency requirements of equipment and materials

Undertake research into options relating to equipment and consumable resources to address identified practice requirements

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this competency unit:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

Consistency of performance should be demonstrated over the required range of situations relevant to the workplace

Where, for reasons of safety, space, or access to equipment and resources, assessment takes place away from the workplace, the assessment environment should represent workplace conditions as closely as possible

Access and equity considerations:

All workers in the health industry should be aware of access and equity issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on health of Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on health of Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

Assessment must be completed in the workplace.

Relevant guidelines, standards and procedures

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Specific client group needs may include:

Child friendly environment

Access and comfort for aged clients

Access and comfort for clients with a disability

Indigenous Australian appropriate environment

Access and comfort for specific conditions

Regional requirements may include:

Comfort requirements for clients travelling long distances

Warmth

Coolness

Flexible appointment requirements

Hours of operation

Communication requirements may occur in:

Appointment reminders

Review times for chronic conditions

Systems to ensure clients are aware of special requirements eg fasting, supply of specimens

Information may include:

Condition specific information

General well being information

Language relevant information

Age appropriate information

Comprehension level appropriate information

Client appointment needs include:

Adequate contact with the practitioner

Appointment times that address client comfort needs eg due to fasting' fluid intake etc

Minimal waiting time

Additional support needs may include:

Assistance organising referrals, where necessary

Assistance organising other supports, eg home care

Information about the cost and availability of equipment and aids

This unit contains Employability Skills